Privacy Policy

Effective January 31, 2022

Data and personal privacy is important to Autumn Living and we are committed to protecting your privacy.

This  privacy policy (“Privacy Policy”) contains important information about  how we collect and use your personal data and the choices you can make  about your personal data.

By accessing or using the platform accessible via this https://autumnliving.ca website (the “Site”), and/or by providing information to us in  connection with our Site or services, you acknowledge that you have read  and understood the terms and conditions of this Privacy Policy.

The controller of your personal data.

Autumn Living ("we”, or “us”) is the controller of the personal data you  submit to us or we obtain from the use of the Site:

Personal data collected.

We  collect personal data from you through our interactions with you and  when you share it with us through, or in connection with, but not  limited to, the Site, our services and surveys. For example, you may  share your personal data when you open an account on our Site, sign up  to our newsletter, submit a research inquiry, file a complaint or  publish a review.

We  may produce anonymous data from your personal data and other  individuals’ personal data by making the data non-identifiable to any  person. We may use that anonymous data for our business activity.

Also,  you may share personal data from a third party. For example, you may  submit the name, email address and/or telephone number of a business or person. In those cases, you are responsible for getting authorization  from those third parties to share their personal data with us and to  give us permission to collect and process their personal data in  accordance with this Privacy Policy.

You may find below a list of the ways in which we collect personal data from you and what we use that information for.

The personal data that we collect from you is stored on servers in the United States.

We  employ administrative, technical, and physical security measures to  prevent loss, manipulation and unauthorized access to your personal  data. However, due to the nature of the online activity it is not  possible to ensure that it will be fully secure or error-free. While we  strive to maintain high privacy standards, we cannot guarantee the full  security of your personal information. Please keep this in mind when  disclosing any personal data to us.

Data retention.

We will retain your personal data for as long as:

- You maintain an account active on the Site;

- Needed to provide services to you;

- To maintain a record of your transactions for tax purposes;

- Necessary for customer service purposes;

- Necessary to comply with our legal obligations;

- To enforce our agreements.

Sharing of personal data.

The only situations where your personal data may be shared are:
a.  With data service providers, such as cloud, hosting, server  maintenance, and backup services. Data service providers will have to  maintain the confidentiality of your personal data;

b.  When we are required to do so by law, including disclosure and use of  your personal data as necessary or appropriate to comply with applicable  laws and administrative or legal processes, such as to respond to  requests from government authorities;

c. To exercise and/or defend our legal rights, including providing information to governments and/or law enforcement officials;

You  hereby agree to hold Autumn Living harmless for any damages that may result  should any personal information about You be released by any third  parties, including but not limited to, any user of the Site.

We never sell or exchange your personal data for marketing purposes to third parties.

Your data protection rights.

In some countries, applicable law may provide you with the following rights:

Right to access:  You may request, at any time, information about your personal data  stored by us. You can access most of your personal data by entering your  account on our Site.

Right to portability: You may request a copy of your personal data stored by us to be sent to you or to another party.

Right to rectification:  You may request to correct inaccurate or incomplete personal data about  you and stored by us. If you have an account, you can edit and complete  your personal data through your account on our Site.

Right to erasure:  You may contact us to request to delete all your personal data. Your personal data will be erased, except in the following situations:

a. When necessary for the performance of the contract: like when you have a pending booking;

b.  When necessary for our legitimate business interests: like if you have  an open case with Customer Service, if you have a debt with us or with a  user of the Site, if you are related to any kind of claim regarding our  services or the services provided by a user of the Site and for safety  reasons;

c. When necessary to comply with legal obligations: like tax information;

d. Your reviews may not be erased from the Site, but we will anonymize it and erase any information that may link to you.

Withdraw Consent:  You may also withdraw your consent given to us to collect and process  your personal data, at any time. In that case, we will no longer process  your personal data, anonymize it or delete it, as appropriate.

When  we ask you to provide personal data, you can decide not to provide it.  In some situations, when you decide not to provide personal data to us,  we may be unable to provide our services to you.  Also, for security  reasons, you may be unable to open an account on the Site if you do not  provide us with your personal data for screening purposes.

To exercise your rights please contact Customer Support at hello@autumnliving.ca

Newsletters and Marketing Campaigns

We  may use your personal data for marketing and promotional campaigns when  you opt-in to receive newsletters and/or promotional emails when you  create an account on the Site. You can ask us to stop sending you  marketing messages at any time by editing your account preferences or by  clicking the unsubscribe link in the footer of our emails.

Cookies.

We  use cookies and other automated tracking technologies to collect  certain information from you, such as an IP address, location, page  views, links clicked, browser type, device type, referring/exit URLs,  operating system, language, and other usage information. Also, service  providers like Google Analytics, Google Ads, Bing Ads, Facebook Ads, may  use automated tracking technologies to tailor ads or deliver content  when you are on our Site or on other sites. The information generated by  the service providers will be stored by them, subject to their privacy  policies and may be shared with us.

We use this information to:

a.  Improve your browsing experience, for example, to keep you signed in,  to remember items in your shopping cart, and to save your preferences  for future visits;

b. Determine which areas and features are most popular and which may need to be improved;

c. Keep track of advertisements, search engine results, and your behavior on our Site.

You  can set your browser to block these cookies. But consider that you  might not be able to take advantage of all the Site’s features and your  user experience might be limited. Also, our platform does not currently  respond to a “Do Not Track” signal from your browser.

Links to third party websites.

The  Site contains links to sites and those sites do not follow this Privacy  Policy. If you visit other sites by clicking on a link from our Site,  we recommend that you read their privacy policies before using their  information and/or services. Linked sites are not under our control nor  we approve, or endorse any information, services or products available  through any linked site. We accept no responsibility or liability for  the content of these other sites or their privacy practices.

Changes to this Privacy Policy.

Please  review this Privacy Policy periodically. We may update or amend this  Privacy Policy from time to time, at our sole discretion and without  prior notice to you, by posting the updated version on the Site, or, if  you have provided us with your email address, by sending you an email  with the updated version with at least 30 days before the date it  becomes effective. If you continue using the Site and/or our services,  then you are deemed to have accepted the amended Privacy Policy.

You may contact us.

To  exercise any rights related to your personal data and/or to request any  information about our Privacy Policy, please contact Customer Service  at hello@terreband.com.

When do we generally collect your personal data?

- Register on the Site;

- Update your personal data;

- Respond to surveys;

- Communicate with Customer Service through messages or by phone.

What type of personal data do we usually process?

- Contact details, such as full name, nationality and email address;

- All personal data sent through the Site’s message system;

- Your preferences;

- Optional: address, telephone numbers and email.

Why do we use your personal data?

- Identify you and enable the opening of your account;

- Communicate with you in regards to any problems or concerns;

- Contact from Customer Service;

- Process payments;

What are the legal grounds to process your personal data?

- To maintain your account: is based on your consent when you register;

- To provide you with products and services: is based on the performance of the contract;

- To provide you with relevant product information: is based on our legitimate interest;

- We may also be subject to a legal obligation to process your personal data to comply with tax regulations.

Newsletters

When do we generally collect your personal data?

- Opt-in during sign up;

- Click the opt-in box in your account.

What type of personal data do we usually process?

- Full name;

- Email address.

Why do we use your personal data?

- Required to send you a personalized email.

What are the legal grounds to process your personal data?

-  Your consent to receive newsletters. You can withdraw your consent by  editing the settings in your account or by clicking unsubscribe in the  newsletter message.